crwd-20200319
0001535527false00015355272020-03-192020-03-19


UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d)
of the Securities Exchange Act of 1934
Date of Report (Date of earliest event reported): March 19, 2020
CrowdStrike Holdings, Inc.
(Exact name of registrant as specified in its charter)
______________________________________________________________________________________________________
Delaware001-3893345-3788918
(State or other jurisdiction
of incorporation)
(Commission
File Number)
(IRS Employer
Identification No.)

150 Mathilda Place
Suite 300
SunnyvaleCalifornia94086
(Address of principal executive offices)(Zip Code)
Registrant’s telephone number, including area code: (888) 512-8906
Not Applicable
(Former name or former address, if changed since last report)
Check the appropriate box below if the Form 8‑K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
Soliciting material pursuant to Rule 14a‑12 under the Exchange Act (17 CFR 240.14a‑12) 
Pre-commencement communications pursuant to Rule 14d‑2(b) under the Exchange Act (17 CFR 240.14d‑2(b))
Pre-commencement communications pursuant to Rule 13e‑4(c) under the Exchange Act (17 CFR 240.13e‑4(c))
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading
Symbol(s)
Name of each exchange on which registered
Class A common stock, $0.0005 par valueCRWDThe Nasdaq Stock Market LLC
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§ 230.405 of this chapter) or Rule 12b‑2 of the Securities Exchange Act of 1934 (§ 240.12b‑2 of this chapter).
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.





Item 2.02 Results of Operations and Financial Condition.
On March 19, 2020, CrowdStrike Holdings, Inc. issued a press release announcing its financial results for the fiscal quarter ended January 31, 2020. A copy of the press release is furnished herewith as Exhibit 99.1 and incorporated herein by reference.
The information contained in this Item 2.02 and Item 9.01 in this Current Report on Form 8-K, including the accompanying Exhibit 99.1 hereto, shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or otherwise subject to the liabilities of that section, nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, regardless of any general incorporation language in such filings, unless expressly incorporated by specific reference in such filing.

2


Item 9.01 Financial Statements and Exhibits.
(d) Exhibits
Exhibit
Number
Description of Exhibit

3


SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
CrowdStrike Holdings, Inc.
Date: March 19, 2020
/s/ Burt W. Podbere
Burt W. Podbere
Chief Financial Officer

4
Document


CrowdStrike Reports Fourth Quarter and Fiscal Year 2020 Financial Results
Achieves $600 million in ARR
Delivers positive cash flow from operations and free cash flow for the quarter and year


SUNNYVALE, Calif., March 19, 2020 -- CrowdStrike Holdings, Inc., (Nasdaq: CRWD), a leader in cloud-delivered endpoint protection, today announced financial results for the fourth quarter and fiscal year 2020 ended January 31, 2020.

“CrowdStrike delivered a record-setting fourth quarter to conclude an exceptional fiscal year. With ARR reaching $600 million, we continued to see broad strength in multiple areas of the business during the quarter, including 90% year-over-year subscription revenue growth, record net new ARR and an acceleration in net new customers. Throughout this past year, we continued to execute on the increasing demand we see in the market and the Security Cloud vision we pioneered. Looking into fiscal 2021 and beyond, the powerful combination of our cloud-native platform and frictionless go-to-market positions us well as the fundamental endpoint platform for the future,” said George Kurtz, CrowdStrike’s co-founder and chief executive officer.

Commenting on the company's financial results, Burt Podbere, CrowdStrike’s chief financial officer, added, “Fourth quarter results well exceeded our expectations. Our continued robust growth along with our relentless focus on execution and strong unit economics drove improved operating leverage, positive cash flow from operations and positive free cash flow for the quarter and year.”


Fourth Quarter Fiscal 2020 Financial Highlights

Revenue: Total revenue was $152.1 million, an 89% increase, compared to $80.5 million in the fourth quarter of fiscal 2019. Subscription revenue was $138.5 million, a 90% increase, compared to $72.8 million in the fourth quarter of fiscal 2019.

Annual Recurring Revenue (ARR) increased 92% year-over-year and grew to $600.5 million as of January 31, 2020, of which $98.7 million was net new ARR added in the quarter.

Subscription Gross Margin: GAAP subscription gross margin was 75%, compared to 70% in the fourth quarter of fiscal 2019. Non-GAAP subscription gross margin was 77%, compared to 70% in the fourth quarter of fiscal 2019.

Loss from Operations: GAAP loss from operations was $31.1 million, compared to $31.2 million in the fourth quarter of fiscal 2019. Non-GAAP loss from operations was $6.7 million, compared to $28.0 million in the fourth quarter of fiscal 2019.

Net Loss: GAAP net loss was $28.4 million, compared to $31.3 million in the fourth quarter of fiscal 2019. GAAP net loss per share was $0.14, compared to $0.67 in the fourth quarter of fiscal 2019. Non-GAAP net loss was $3.9 million, or $0.02 on a per share basis, compared to a loss of $28.0 million, or $0.60 on a per share basis, in the fourth quarter of fiscal 2019.

Cash Flow: Net cash generated from operations was $66.1 million, compared to $15.8 million in the fourth quarter of fiscal 2019. Free cash flow was positive $50.7 million, compared to negative $0.1 million in the fourth quarter of fiscal 2019.

Cash, cash equivalents and marketable securities increased to $912.1 million as of January 31, 2020.


Full Year Fiscal 2020 Financial Highlights

Revenue: Total revenue was $481.4 million, a 93% increase, compared to $249.8 million in fiscal 2019. Subscription revenue was $436.3 million, a 99% increase, compared to $219.4 million in fiscal 2019.

Subscription Gross Margin: GAAP subscription gross margin was 74%, compared to 68% in fiscal 2019. Non-GAAP subscription gross margin was 75%, compared to 69% in fiscal 2019.

Loss from Operations: GAAP loss from operations was $146.1 million, compared to $136.9 million in fiscal 2019. Non-GAAP loss from operations was $65.6 million, compared to $115.8 million in fiscal 2019.




Net Loss: GAAP net loss was $141.8 million, compared to $140.1 million in fiscal 2019. GAAP net loss per share was $0.96, compared to $3.12 in fiscal 2019. Non-GAAP net loss was $62.6 million, compared to $119.0 million in fiscal 2019. Non-GAAP net loss per share was $0.42, compared to $2.65 in fiscal 2019.

Cash Flow: Net cash generated from operations was $99.9 million, compared to a use of $23.0 million in fiscal 2019. Free cash flow was positive $12.5 million, compared to negative $65.6 million in fiscal 2019.


Recent Highlights

Added a record 870 net new subscription customers in the quarter for a total of 5,431 subscription customers as of January 31, 2020, representing 116% growth year-over-year.
CrowdStrike’s subscription customers that have adopted five or more cloud modules increased to 33% as of January 31, 2020.

Launched CrowdStrike Falcon Spotlight™ App for Security Operations, which integrates real-time endpoint vulnerability data and patch validation with prioritization and response workflows provided by ServiceNow and is available in the ServiceNow Store.

Announced extending the capabilities of the CrowdStrike Falcon® platform's award-winning endpoint protection and endpoint detection and response (EDR) to provide visibility specific to workloads hosted on Google Cloud Platform (GCP) and Microsoft Azure and to provide EDR and run-time protection for containers. Falcon will now provide comprehensive visibility into all three leading public clouds.

Introduced Endpoint Recovery Services to accelerate incident response and remediation. This new offering combines the power of the CrowdStrike Falcon platform, threat intelligence, and real-time response to accelerate business recovery from cyber intrusions.

Promoted Michael Sentonas to chief technology officer. Sentonas joined CrowdStrike in 2016 and most recently served as the company's vice president of technology strategy.


Financial Outlook

CrowdStrike is providing the following guidance for the first quarter of fiscal 2021 (ending April 30, 2020) and guidance for fiscal year 2021 (ending January 31, 2021):

Q1 FY21
Guidance
Full Year FY21
Guidance
Total revenue$164.3 - $167.6 million$723.3 - $733.5 million
Non-GAAP loss from operations$(16.2) - $(13.9) million$(37.1) - $(29.9) million
Non-GAAP net loss$(14.0) - $(11.7) million$(29.3) - $(22.1) million
Non-GAAP net loss per share, basic and diluted$(0.07) - $(0.06)$(0.14) - $(0.10)
Weighted average shares used in computing non-GAAP net loss per share attributable to common stockholders, basic and diluted211.3 million212.5 million

These statements are forward-looking and actual results may differ materially as a result of many factors. Refer to the Forward-Looking Statements safe harbor below for information on the factors that could cause our actual results to differ materially from these forward-looking statements.

Guidance for non-GAAP financial measures excludes stock-based compensation expense and amortization expense of acquired intangible assets. We have not provided the most directly comparable GAAP measures because certain items are out of our control or cannot be reasonably predicted. Accordingly, a reconciliation for non-GAAP loss from operations, non-GAAP net loss, and non-GAAP net loss per share is not available without unreasonable effort.



Conference Call Information
CrowdStrike will host a conference call for analysts and investors to discuss its earnings results for the fourth quarter of fiscal 2020 and outlook for its fiscal first quarter and year 2021 today at 2:00 p.m. Pacific time (5:00 p.m. Eastern time). A recorded webcast of the event will also be available for one year on the CrowdStrike Investor Relations website ir.crowdstrike.com.

Date:March 19, 2020
Time:2:00 p.m. Pacific time / 5:00 p.m. Eastern time
Dial-in number:409-937-8967, conference ID: 5282383
Webcast:ir.crowdstrike.com
Forward-Looking Statements
This press release contains forward-looking statements that involve risks and uncertainties, including statements regarding our future financial and operating performance, including our financial outlook for the fiscal first quarter and year 2021. There are a significant number of factors that could cause actual results to differ materially from statements made in this press release, including: our limited operating history; our ability to identify and effectively implement the necessary changes to address execution challenges; risks associated with managing our rapid growth; our limited experience with new product and subscription and support introductions and the risks associated with new products and subscription and support offerings, including the risk of defects, errors, or vulnerabilities; our ability to attract new and retain existing customers; the failure to timely develop and achieve market acceptance of new products and subscriptions as well as existing products and subscriptions and support; rapidly evolving technological developments in the market for security products and subscription and support offerings; length of sales cycles; and general market, political, economic, and business conditions.
Additional risks and uncertainties that could affect our financial results are included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” set forth from time to time in our filings and reports with the Securities and Exchange Commission (“SEC”), including our Quarterly Report on Form 10-Q filed with the SEC on December 6, 2019 and in our Annual Report on Form 10-K for the year ended January 31, 2020 that will be filed with the SEC following this earnings release.
You should not rely on these forward-looking statements, as actual outcomes and results may differ materially from those contemplated by these forward-looking statements as a result of such risks and uncertainties. All forward-looking statements in this press release are based on information available to us as of the date hereof, and we do not assume any obligation to update the forward-looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made.
Use of Non-GAAP Financial Information
We believe that the presentation of non-GAAP financial information provides important supplemental information to management and investors regarding financial and business trends relating to our financial condition and results of operations. For further information regarding these non-GAAP measures, including the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures, please refer to the financial tables below, as well as the “Explanation of Non-GAAP Financial Measures” section of this press release.

Channels for Disclosure of Information

We intend to announce material information to the public through the CrowdStrike Investor Relations website ir.crowdstrike.com, SEC filings, press releases, public conference calls, and public webcasts. We use these channels, as well as social media and our blog, to communicate with our investors, customers, and the public about our company, our offerings, and other issues. It is possible that the information we post on social media and our blog could be deemed to be material information. As such, we encourage investors, the media, and others to follow the channels listed above, including the social media channels listed on our investor relations website, and to review the information disclosed through such channels. Any updates to the list of disclosure channels through which we will announce information will be posted on the investor relations page on our website.



About CrowdStrike Holdings
CrowdStrike provides cloud-delivered endpoint protection. Leveraging artificial intelligence (AI), the CrowdStrike Falcon platform protects customers against cyberattacks on endpoints on or off the network by offering visibility and protection across the enterprise.
2020 CrowdStrike, Inc. All rights reserved. CrowdStrike® and CrowdStrike Falcon are among the trademarks of CrowdStrike, Inc.
Investor Relations Contact
CrowdStrike Holdings, Inc.
Maria Riley
investors@crowdstrike.com
669-721-0742
Press Contact
CrowdStrike Holdings, Inc.
Ilina Cashiola
ilina.cashiola@crowdstrike.com
202-340-0517
###



CROWDSTRIKE HOLDINGS, INC.
Condensed Consolidated Statements of Operations
(in thousands, except per share amounts)
(unaudited)

 Three Months Ended
January 31,
Year Ended
January 31,
 2020201920202019
Revenue
Subscription$138,537  $72,831  $436,323  $219,401  
Professional services13,572  7,624  45,090  30,423  
Total revenue152,109  80,455  481,413  249,824  
Cost of revenue
Subscription (1)(2)
34,616  22,131  112,474  69,208  
Professional services (1)
8,801  4,864  29,153  18,030  
Total cost of revenue43,417  26,995  141,627  87,238  
Gross profit108,692  53,460  339,786  162,586  
Operating expenses
Sales and marketing (1)(2)
75,803  49,338  266,595  172,682  
Research and development (1)(2)
38,691  22,005  130,188  84,551  
General and administrative (1)
25,331  13,349  89,068  42,217  
Total operating expenses139,825  84,692  485,851  299,450  
Loss from operations(31,133) (31,232) (146,065) (136,864) 
Interest expense(145) —  (442) (428) 
Other income (expense), net3,203  321  6,725  (1,418) 
Loss before provision for income taxes(28,075) (30,911) (139,782) (138,710) 
Provision for income taxes(333) (349) (1,997) (1,367) 
Net loss(28,408) (31,260) (141,779) (140,077) 
Net loss per share attributable to Class A and Class B common stockholders, basic and diluted$(0.14) $(0.67) $(0.96) $(3.12) 
Weighted-average shares used in computing net loss per share attributable to Class A and Class B common stockholders, basic and diluted207,565  46,416  148,062  44,863  
______________________________
(1)Includes stock-based compensation expense as follows:
 Three Months Ended
January 31,
Year Ended
January 31,
 2020201920202019
 (in thousands)(in thousands)
Subscription cost of revenue$2,062  $156  $5,226  $689  
Professional services cost of revenue955  49  2,486  205  
Sales and marketing8,408  1,234  23,919  5,175  
Research and development5,050  583  15,403  7,815  
General and administrative7,888  1,080  32,906  6,621  
Total stock-based compensation expense$24,363  $3,102  $79,940  $20,505  
(2)Includes amortization of acquired intangible assets as follows:
Three Months Ended
January 31,
Year Ended
January 31,
2020201920202019
(in thousands)(in thousands)
Subscription cost of revenue$61  $105  $323  $327  
Sales and marketing31  32  123  143  
Research and development10  11  41  113  
Total amortization of purchased intangibles$102  $148  $487  $583  




CROWDSTRIKE HOLDINGS, INC.
Condensed Consolidated Balance Sheets
(in thousands)
(unaudited)
January 31,
20202019
Assets
Current assets:
Cash and cash equivalents$264,798  $88,408  
Marketable securities647,266  103,247  
Accounts receivable, net164,987  92,476  
Deferred contract acquisition costs, current42,971  28,847  
Prepaid expenses and other current assets51,614  18,410  
Total current assets1,171,636  331,388  
Strategic investments1,000  —  
Property and equipment, net136,078  73,735  
Deferred contract acquisition costs, noncurrent71,235  9,918  
Goodwill7,722  7,947  
Intangible assets, net527  1,048  
Other assets16,708  9,183  
Total assets$1,404,906  $433,219  
Liabilities, Redeemable Convertible Preferred Stock, and Stockholders’ Equity (Deficit)
Current liabilities:
Accounts payable$1,345  $6,855  
Accrued expenses30,355  32,541  
Accrued payroll and benefits36,810  19,284  
Deferred revenue412,985  218,700  
Other current liabilities11,601  4,040  
Total current liabilities493,096  281,420  
Deferred revenue, noncurrent158,183  71,367  
Other liabilities, noncurrent11,020  10,313  
Total liabilities662,299  363,100  
Commitments and contingencies
Redeemable Convertible Preferred Stock
Redeemable convertible preferred stock—  557,912  
Stockholders’ Equity (Deficit)
Preferred stock—  —  
Common stock —  24  
Common stock, Class A and Class B106  —  
Additional paid-in capital1,378,479  31,211  
Accumulated deficit(637,487) (519,126) 
Accumulated other comprehensive income1,009  98  
Total CrowdStrike Holdings, Inc. stockholders’ equity (deficit)742,107  (487,793) 
Non-controlling interest500  —  
Total stockholders’ equity (deficit)742,607  (487,793) 
Total liabilities, redeemable convertible preferred stock, and stockholders’ equity (deficit)$1,404,906  $433,219  




CROWDSTRIKE HOLDINGS, INC.
Condensed Consolidated Statements of Cash Flows
(in thousands)
(unaudited)

Year Ended January 31,
20202019
Operating activities
Net loss$(141,779) $(140,077) 
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Depreciation and amortization23,026  14,815  
Loss on disposal of fixed assets—  191  
Amortization of intangible assets487  583  
Amortization of deferred contract acquisition costs35,459  28,642  
Change in fair value of redeemable convertible preferred stock warrant liability6,022  3,576  
Provision for bad debts556  551  
Stock-based compensation expense79,940  20,505  
Accretion of marketable securities purchased at a discount(1,247) (1,152) 
Non-cash interest expense435  98  
Other non-cash charges(427) —  
Changes in operating assets and liabilities, net of business combinations
Accounts receivable(73,067) (33,413) 
Deferred contract acquisition costs(86,594) (45,073) 
Prepaid expenses and other assets(43,467) (5,819) 
Accounts payable(6,570) (2,403) 
Accrued expenses and other current liabilities9,173  3,564  
Accrued payroll and benefits17,526  971  
Deferred revenue280,768  131,117  
Other liabilities, noncurrent(298) 356  
Net cash provided by (used in) operating activities99,943  (22,968) 
Investing activities
Purchases of property and equipment(80,198) (35,851) 
Capitalized internal-use software(7,289) (6,794) 
Purchase of strategic investments(1,000) —  
Purchases of marketable securities(779,701) (199,335) 
Proceeds from sales of marketable securities9,581  —  
Maturities of marketable securities228,976  99,950  
Net cash used in investing activities(629,631) (142,030) 
Financing activities
Proceeds from the issuance of common stock upon initial public offering, net of underwriting discounts665,092  —  
Proceeds from issuance of redeemable convertible preferred stock, net of issuance costs—  206,896  
Repayment of loan payable—  (6,158) 
Proceeds from revolving line of credit—  10,000  
Repayment of revolving line of credit—  (20,000) 
Repayment of notes receivable from related parties—  198  
Payments of contingent consideration—  (242) 
Payments of indemnity holdback—  (1,887) 
Repurchase of stock options—  (2,330) 
Payments of deferred offering costs(5,872) —  
Proceeds from issuance of common stock upon exercise of stock options21,512  3,912  
Proceeds from the issuance of common stock upon exercise of early exercisable stock options10,264  —  
Proceeds from issuance of common stock under the employee stock purchase plan12,365  —  
Settlement related to stockholder short-swing trade profit2,283  —  
Capital contributions from non-controlling interest holders500  —  
Net cash provided by financing activities706,144  190,389  
Effect of foreign exchange rates on cash and cash equivalents(66) (162) 
Net increase in cash and cash equivalents176,390  25,229  
Cash and cash equivalents, beginning of period88,408  63,179  
Cash and cash equivalents, end of period$264,798  $88,408  




CROWDSTRIKE HOLDINGS, INC.
Non-GAAP Financial Measures with Reconciliation to GAAP
(in thousands, except percentages)
(unaudited)


Three Months Ended
January 31,
Year Ended
January 31,
2020201920202019
GAAP subscription revenue$138,537  $72,831  $436,323  $219,401  
GAAP subscription gross profit$103,921  $50,700  $323,849  $150,193  
Add: Stock-based compensation expense2,062  156  5,226  689  
Add: Amortization of acquired intangible assets61  105  323  327  
Non-GAAP subscription gross profit$106,044  $50,961  $329,398  $151,209  
GAAP subscription gross margin75 %70 %74 %68 %
Non-GAAP subscription gross margin77 %70 %75 %69 %

Three Months Ended
January 31,
Year Ended
January 31,
2020201920202019
GAAP total revenue$152,109  $80,455  $481,413  $249,824  
GAAP loss from operations$(31,133) $(31,232) $(146,065) $(136,864) 
Add: Stock-based compensation expense24,363  3,102  79,940  20,505  
Add: Amortization of acquired intangible assets102  148  487  583  
Non-GAAP loss from operations$(6,668) $(27,982) $(65,638) $(115,776) 
GAAP operating margin(20)%(39)%(30)%(55)%
Non-GAAP operating margin(4)%(35)%(14)%(46)%





















CROWDSTRIKE HOLDINGS, INC.
Non-GAAP Financial Measures with Reconciliation to GAAP (Continued)
(in thousands, except percentages)
(unaudited)



Three Months Ended
January 31,
Year Ended
January 31,
2020201920202019
GAAP net loss$(28,408) $(31,260) $(141,779) $(140,077) 
Add: Stock-based compensation expense$24,363  $3,102  $79,940  $20,505  
Add: Amortization of acquired intangible assets102  148  487  583  
Less: Gain on settlement of lawsuit—  —  (1,250) —  
Non-GAAP net loss $(3,943) $(28,010) $(62,602) $(118,989) 
Weighted-average shares used in computing net loss per share attributable to Class A and Class B common stockholders, basic and diluted207,565  46,416  148,062  44,863  
GAAP net loss per share attributable to Class A and Class B common stockholders, basic and diluted$(0.14) $(0.67) $(0.96) $(3.12) 
Non- GAAP net loss per share attributable to Class A and Class B common stockholders, basic and diluted$(0.02) $(0.60) $(0.42) $(2.65) 


Three Months Ended
January 31,
Year Ended
January 31,
2020201920202019
GAAP total revenue$152,109  $80,455  $481,413  $249,824  
GAAP net cash provided by (used in) operating activities66,107  15,808  99,943  (22,968) 
Less: Purchases of property and equipment(13,350) (14,187) (80,198) (35,851) 
Less: Capitalized internal-use software(2,081) (1,752) (7,289) (6,794) 
Free cash flow$50,676  $(131) $12,456  $(65,613) 
GAAP net cash used in investing activities$(572,115) $(10,671) $(629,631) $(142,030) 
GAAP net cash provided by (used in) financing activities$27,310  $(325) $706,144  $190,389  
GAAP net cash provided by (used in) operating activities as a percentage of revenue43 %20 %21 %(9)%
Less: Purchases of property and equipment as a percentage of revenue(9)%(18)%(17)%(14)%
Less: Capitalized internal-use software as a percentage of revenue(1)%(2)%(2)%(3)%
Free cash flow margin33 %— %%(26)%




CROWDSTRIKE HOLDINGS, INC.
Statements of Operations: GAAP to Non-GAAP Reconciliations
(in thousands)
(unaudited)

Three Months Ended
January 31,
Year Ended
January 31,
2020201920202019
GAAP cost of revenue$43,417  $26,995  $141,627  $87,238  
Less:
Stock based compensation expense3,017  205  7,712  894  
Amortization of acquired intangible assets61  105  323  327  
Non-GAAP cost of revenue$40,339  $26,685  $133,592  $86,017  
GAAP subscription gross profit$103,921  $50,700  $323,849  $150,193  
Add:
Stock based compensation expense2,062  156  5,226  689  
Amortization of acquired intangible assets61  105  323  327  
Non-GAAP subscription gross profit$106,044  $50,961  $329,398  $151,209  
GAAP professional services gross profit$4,771  $2,760  $15,937  $12,393  
Add:
Stock based compensation expense955  49  2,486  205  
Non-GAAP professional services gross profit$5,726  $2,809  $18,423  $12,598  
GAAP sales and marketing operating expenses$75,803  $49,338  $266,595  $172,682  
Less:
Stock based compensation expense8,408  1,234  23,919  5,175  
Amortization of acquired intangible assets31  32  123  143  
Non-GAAP sales and marketing operating expenses$67,364  $48,072  $242,553  $167,364  
GAAP research and development operating expenses$38,691  $22,005  $130,188  $84,551  
Less:
Stock based compensation expense5,050  583  15,403  7,815  
Amortization of acquired intangible assets10  11  41  113  
Non-GAAP research and development operating expenses$33,631  $21,411  $114,744  $76,623  
GAAP general and administrative operating expenses$25,331  $13,349  $89,068  $42,217  
Less:
Stock based compensation expense7,888  1,080  32,906  6,621  
Non-GAAP general and administrative operating expenses$17,443  $12,269  $56,162  $35,596  
GAAP loss from operations$(31,133) $(31,232) $(146,065) $(136,864) 
Add:
Stock based compensation expense24,363  3,102  79,940  20,505  
Amortization of acquired intangible assets102  148  487  583  
Non-GAAP loss from operations$(6,668) $(27,982) $(65,638) $(115,776) 
GAAP net loss $(28,408) $(31,260) $(141,779) $(140,077) 
Add:
Stock based compensation expense24,363  3,102  79,940  20,505  
Amortization of acquired intangible assets102  148  487  583  
Less:
Gain on settlement of lawsuit—  —  (1,250) —  
Non-GAAP net loss $(3,943) $(28,010) $(62,602) $(118,989) 
###



Explanation of Non-GAAP Financial Measures
In addition to our results determined in accordance with U.S. generally accepted accounting principles (“GAAP”), we believe the following non-GAAP measures are useful in evaluating our operating performance. We use the following non-GAAP financial information to evaluate our ongoing operations and for internal planning and forecasting purposes. We believe that non-GAAP financial information, when taken collectively, may be helpful to investors because it provides consistency and comparability with past financial performance. However, non-GAAP financial information is presented for supplemental informational purposes only, has limitations as an analytical tool, and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP.
Other companies, including companies in our industry, may calculate similarly titled non-GAAP measures differently or may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measures as tools for comparison. In addition, the utility of free cash flow as a measure of our financial performance and liquidity is limited as it does not represent the total increase or decrease in our cash balance for a given period.
Investors are encouraged to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures and not rely on any single financial measure to evaluate our business.
Non-GAAP Subscription Gross Profit and Non-GAAP Subscription Gross Margin
We define non-GAAP subscription gross profit and non-GAAP subscription gross margin as GAAP subscription gross profit and GAAP subscription gross margin, respectively, excluding stock-based compensation expense and amortization of acquired intangible assets. We believe non-GAAP subscription gross profit and non-GAAP subscription gross margin provide our management and investors consistency and comparability with our past financial performance and facilitate period-to-period comparisons of operations, as these measures eliminate the effects of certain variables unrelated to our overall operating performance.
Non-GAAP Loss from Operations
We define non-GAAP loss from operations as GAAP loss from operations excluding stock-based compensation expense, amortization of acquired intangible assets, and acquisition-related expenses. We believe non-GAAP loss from operations provides our management and investors consistency and comparability with our past financial performance and facilitate period-to-period comparisons of operations, as this metric generally eliminates the effects of certain variables unrelated to our overall operating performance.
Non-GAAP Net Loss per Share Attributable to Common Stockholders, Basic and Diluted

We define non-GAAP net loss per share attributable to common stockholders, as non-GAAP net loss divided by the weighted-average shares outstanding, which includes the dilutive effect of potentially diluted common stock equivalents outstanding during the period. We may periodically incur charges or receive payments in connection with litigation settlements. We exclude these charges and payments received from non-GAAP net loss when associated with a significant settlement because we do not believe they are reflective of ongoing business and operating results.
Free Cash Flow
Free cash flow is a non-GAAP financial measure that we define as net cash provided by (used in) operating activities less purchases of property and equipment and capitalized internal-use software. We monitor free cash flow as one measure of our overall business performance, which enables us to analyze our future performance without the effects of non-cash items and allow us to better understand the cash needs of our business. While we believe that free cash flow is useful in evaluating our business, free cash flow is a non-GAAP financial measure that has limitations as an analytical tool, and free cash flow should not be considered as an alternative to, or substitute for, net cash provided by (used in) operating activities in accordance with GAAP. The utility of free cash flow as a measure of our liquidity is further limited as it does not represent the total increase or decrease in our cash balance for any given period. In addition, other companies, including companies in our industry, may calculate free cash flow differently or not at all, which reduces the usefulness of free cash flow as a tool for comparison.



Explanation of Operational Measures
Annual Recurring Revenue
ARR is calculated as the annualized value of our customer subscription contracts as of the measurement date, assuming any contract that expires during the next 12 months is renewed on its existing terms. To the extent that we are negotiating a renewal with a customer after the expiration of the subscription, we continue to include that revenue in ARR if we are actively in discussion with such an organization for a new subscription or renewal, or until such organization notifies us that it is not renewing its subscription.
Magic Number
Magic Number is calculated by performing the following calculation for the most recent four quarters and taking the average: annualizing the difference between a quarter’s Subscription Revenue and the prior quarter’s Subscription Revenue, and then dividing the resulting number by the previous quarter’s Non-GAAP Sales & Marketing Expense. Magic Number = Average of previous four quarters: ((Quarter Subscription Revenue – Prior Quarter Subscription Revenue) x 4) / Prior Quarter Non-GAAP Sales & Marketing Expense.